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  • Only if there were negative stars, I could give those. I have been experiencing real bad service from Discount Cab lately. They promise a wait time of 5-20 minutes but they are never on time. Their cabs show a little sticker on the cab window for getting a $5 discount code, but the cab drivers are not educated enough to use those. They call and call and call upon passenger reaching the destination which further delays. They boast of texting the pick-up address to 777222 but to my surprise they dont automatically assign a cab driver to the booking. You get a confirmation SMS, but please don't expect a cab anytime soon. When you get agitated enough, you call them and there you go. First you need to wait for an operator to get online and then he/she would start with, 'What is your pick up address','What is your first and last name','what is your phone number' and blah blah blah. It is then when they assign a cab driver...I WAS SHOCKED. They expect a call from you, after you use the easiest way to book cab, "texting". If I had to do all these, why would I go this way. This was still not done. These people lie all the time. I called them 4 times this morning and everytime I got to hear 'Ma'm your cab is 8 min away from you','10 min away','4 min away'. By now, I had already missed my morning meetings. I was left with no choice but to WAIT WAIT WAIT and MORE WAIT TIME. What turned me off was why are these customer support associates RUDE and why do they LIE? I had a horrible start of the day. I would strongly suggest everyone here not to use Discount Cab.
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