I swear I am not on an anti sonic kick I've just had two bad experiences at two different locations in less than two weeks. Today I brought the family for a quick bite on the patio. The ordering process was painful and took easily 4-5 minutes as we had to keep repeating ourselves and then correcting what was being added. When we were done ordering I pressed the pay button and slide my card. It processed and we were done. Or so we thought. A minute after we ordered another patron ordered a cheese burger, with similar difficulty. (This will be relevant in a second I promise)
When my order comes it now contains an extra cheeseburger and the boy on skates tells me my prior transaction was voided and I needed to pay the new total..... For the extra cheeseburger..... That I didn't order..... the other guy did.
Undoing this mess was not a fun process and left me very disappointed with sonic. Again.