Our first visit was a Saturday at 6pm. Upon entering the first thing you notice is that the doors are full of fingerprints and the floor is dirty (see pics). Staff (5 high school age individuals) were pleasant but and explained the menu as this was our first visit to a Blaze pizza. We selected our pizza ingredients and into the oven they went. The pick up station was also rather messy with crumbs and detritus all over the counter. The pizza looked great and tasted just as good as it looked. The spicy red sauce does have some heat to it, but not too much, so beware, but it is great if you like hot. UNfortunately, while we were eating we saw an adult customer ordering by putting both arms on the top of the sneeze guard and hang her head and forearms over the sneeze guard to point out what she wanted. The staff said nothing. It was so over-the-top my buddy took a picture and will post it in his review. Overall, the pizza was good but the cleanliness and sanitary concerns will cause me to hesitate to return so just two stars. In the interest of fairness I did ask a staff member to speak to a manager but after 15 min of waiting we had to leave. There are some valid health concerns with cleanliness and customers hanging over the counters :( pity too. I liked the pizza but the staff are young and need better oversight, management and instruction. Health concerns have also been identified by other reviewers (Carrie B for one).