I threw my daughters birthday party here and here is an honest review. The staff was not as awful as everyone is complaining about. We were greeted immediately and our party host introduced herself right away. She wasn't amazing, but was not rude at all. The food is not the best, so I wish they did let you bring in your own food, or at least in addition to what we ordered. I loved he huge private room we got although I was misinformed when I called. I was told you only need a wristband for kids/adults if they were going to jump in the main jumpers, but that anyone could jump in the private room. That is false, everyone who is going to jump period needs a wristband. My BIGGEST complaint is that it is HOT!! I asked about the air conditioner and our host said they were having issues with them working but they do have oversized fans! I would not throw another party in the summer, but would actually consider one in the fall or winter. I've never been there for regular play so this review is based off of a private party.