We have come to this location a few times and after our last visit tonight we will not be going again.
I can overlook the chaos of hosting many families and the staffs' struggle to keep up with it - messy bathroom, broken ticket redemption machines, no ice, scary salad bar.
I can't overlook their failure to keep what should be their primary mission - to offer a safe environment for our children. When entering we received the numbered hand stamp however when it was time to leave no one was at the entrance to make sure we left in the same group we came in as.
My four year old was able to leave through the roped off area without any question from their staff as I followed him out, because no one was there! When we turned around and brought this to the attention of the overwhelmed staff, they told me they were watching the monitor mounted above the door. Yet, they couldn't explain how we were able to walk on through without confirmation.
Never again.