Woahhhhh what happened? This place used to be my favourite but now hubby and I will have to find another joint to hit up for our pho cravings. The broth is known to be a bit different than authentic pho but today was was dark brown with white residue on the sides and SO salty- my husband couldn't even stomach it! I ate my noodles because I was way too hungry but left the broth alone.
It must've been an off day in the kitchen/ they're getting sloppy because the deep fried shrimp rolls I got were over-cooked.
Thankfully, we at least got to enjoy the fresh shrimp rolls (big, juicy shrimp in a tightly rolled vermicelli wrap). And the water. The water was great! And that's about it ..
Usually there's a non-smiling thin lady who serves us but this time a new, smiling girl served us. She was very nice and when we told her the soup tastes off she said she would let the kitchen know. She handled everything really well (professional and courteous) but the only thing I wondered is why she didn't take off my husband's soup when she saw that he didn't eat any of his soup.
Sorry but not sorry, Ben Thanh... You've lost some loyal customers here because of the inconsistency and mediocre service. Let me know when you step it up because we had something good!