Update: I had to return for a second recall notice. I called and made an appointment for today (1/18). Last week, someone called and said I missed my appointment, saying it was the 8th. I said, "No. I scheduled it for 7:30AM on 1/18." They said okay. I then get an email saying my appointment was at 11AM on 1/18. I had to call and get that fixed because it was for 7:30AM, not 11AM. They told me it would take an hour for the recall to be fixed--I made the appointment first thing in the morning so I could make it to another appointment later in the morning. 11AM comes around and they still haven't called to tell me it was ready. They finally called at about 11:45AM after I had called and left a message.
I get to the dealership and there are 5 employees behind their computers at the service center. It takes a solid 30 seconds for anyone to speak to me. Then another 30 seconds for someone to ask what they could help me with.
Time after time I am disappointed with #1 Cochran. They really need to be better organized and train their employees on customer service skills. The cashier was their only saving grace--she was friendly and polite. I am never returning here. I would rather drive an extra hour to a different center to get serviced than deal with Cochran again.