After a few flaky handymen, my husband wanted to hire someone in the neighborhood and support a local business etc. I take full responsibility for not vetting Kent or his company. I wish I would have read the Yelp reviews before hiring Kent. He was late for the first appointment with my husband and claimed he didn't realize it was set for that time We had 5 minor things that needed to be taken care of and was scheduled for Thursday at 3:30, but nobody ever showed up. My husband called - Kent said he didn't know what happened, he would call us back etc. We got the appointment rescheduled for Saturday and the verbal agreement made was that Kent would call us when the work was completed. He didn't call, and nobody showed up to do the job on Saturday. My husband left 2 text messages, I left a voicemail Saturday, I left a voicemail on Sunday and another text message and still have no response. My husband paid for the job in full ($155.00) the day they first met, and the check was cashed that day. Unfortunately none of the work has been completed, nor has contacted been established after asking for a refund. We hired Kent after he left a note about his services with various houses around our neighborhood and we are in the process of alerting our neighbors about the situation and will file a complaint the Better Business Bureau.
**UPDATE: After calling his office at 8 am today, I was guaranteed a refund would be taken over to my our house and it was received around noon. Full refund plus additional money to compensate for the inconvenience. I appreciate the gesture, I just would have preferred the work be done last week and better customer service if there was a scheduling problem. I feel I'm reasonable and flexible if someone just communicates with me.