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| - As dreadful as a car accident can be , especially a hit-and-run, Rafo and his staff at Pro Collision has made my repair experience WONDERRRRFUL. I ended up using my own insurance for the repairs , since the at-fault driver was not cooperative and even my own insurance wasn't helpful in this process. After much research, I called Pro Collision, spoke with Rafo and he walked me through the entire process. State Farm took over a week to arrange a tow from my home to the repair shop, so instead, Rafo scheduled a tow for my car and had it all taken care of in less than an hour.
Rafo and his brother walked me through everything, they set the expectations of the repair timeframe, costs and how to deal with the insurance company. They exceeded my expectations, they finished my vehicle in less time than they'd promised, they went above and beyond to ensure that my vehicle was safe and in brand new condition before allowing me to drive off. There were some other things they'd noticed that they were able to fix for me . Not only did they do excellent repairs, they washed and detailed my car, since it sat in my garage, untouched (because of insurance) for a few weeks.
Everyone I've encountered with Pro Collision has been amazing, from the lady at the front desk who answered a lot of my questions, to Rafo and his brother, even the mechanics and servicemen who handled my repairs. Everyone was amazing.
Thank you so much for working with me and putting up with the 100 questions I asked. Unfortunately, my mom was involved in a hit-and-run as well, the other insurance is not helpful, but I've referred her to Pro Collision as well and Rafo has taken great care of her.
Rafo, you have been a blessing. Thank you.
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