When it first opened I was excited to have a True Value very close by. The other one shut down and it really sucked.
I went it the very first time and learned very fast that the staff their really doesn't know much about anything. They're really not that helpful meaning if you walk by one and don't explicitly ask for help they may or may not ask you if you need any, they may not say hi for that matter.
As far as being helpful in finding what you need, in my honest opinion you might as well just go look for it yourself. On one occasion I nearly walked the half of the store with one employee looking for what I needed, I then split off and found it myself.
I still go in there but usually I know what I need and I don't ask for help, and if I do I don't have high expectations.
Sorry, but I have to be honest.