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  • My appointment was at 9:30am Saturday morning. To my surprise the place was empty, I was the only customer. It was like that for my first 40 minutes. I was happy it wasn't crowded because they got me seated straight away. I got the Summer package which included the Gel mani $20 (normally $25) and the Pedi that included Paraffin wax, sugar scrub, hot rocks, callus removal, $35 (normally $40). I didn't catch the guys name but the gals was Tammi. They both made me feel comfortable and relaxed. I felt like I was talking with a friend. That's rare to find. The guy did a great job on the pedicure and even though he doesn't do designs, he was able to do the polka dots I wanted. Tammi teased him about it. LOL One caveat, to the pedi package I got; instead of doing the paraffin wax separate, he put a swipe of it on my legs and then topped it with the sugar scrub. I'm pretty sure this would have worked nicer if they were done separate. Next up my Gel mani. This is where they lost stars. The guys is not all that good at manicures. I asked him not to clip my nails but use the file to shape. Well, he got carried away with the nail filer and my nails are shorter than I wanted. They are not nicely rounded on the corners either. The worst part came, at no fault of his, just bad gel polish I think, when he was putting on the clear gel coat, it bubbled. He asked if I used soap to wash my hands, of which I had not. He used the electric drill to remove it and then buffed out the nails then had me wash my hands again and specified, no soap. We started over again and the bubbles appeared again. I asked if maybe it's the detergent in the towels that used to dry my hands with. They didn't think so. The gal thought it may be bc I touched my hair and the oils from my hair was causing it. (I really didn't think so). Regardless, I do not swipe away my hair that gets into my face. So he proceeded to use the electric drill again and buff out my nails and I washed my hands again. At this point my nails are sore. I'm about to say forget the damn gel. (really after the second time they should have grabbed a different bottle of gel polish) So the gal comes over to do it, thinking it's something that he is doing. Nope. It starts bubbling right away. So what she had to do, was do one or two fingers at a time and put them under the light real quick. That seemed to help. I think that this mani did not have to go so bad if they would have just grabbed a new bottle of gel. My nails went through a lot of abuse because they continued to do the same thing over and over. To rectify it, they could have offered a discount. Instead, all I got was the offer that Tammi would do my nails next time. I think that these are two of the nicest nail techs I've ever met and I would love to come back if the service was better. I would only go to guy for the pedicure and Tammi for the mani. RANT BEGINS ABOUT NAIL SALONS IN GENERAL: I've been to quit a few nail salons looking for one that offers the top quality service and quality work that I am paying for . What I've noticed, is that instead of the customers demanding quality service, they are in the mind frame, that all of this is normal and not to demand better. WE ARE PAYING FOR THIS SERVICE. We deserve, to be worked on right away if we booked a time slot. We deserve to be treated with respect and not have nail techs talk about us bc they think we won't notice when their doing it in foreign tongue. We deserve to have quality products used on us rather than old, gunky crap. We deserve to have professional nail techs who give quality work. We deserve to have longer hot rock massages if I'm paying extra for it. One minute per leg doesn't cut it. We deserve a lot more than we are receiving. None of this crap that goes on in nail salons should be accepted. It is time for customers to stand up for our rights. Nail salons are a dime a dozen. It's the ones that give top service that stand out and are winners in my book.
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