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  • If I could, I would give them no star. Here is my first and last experience ordering online. I placed an order a week ago on Sunday for some fabric and 4 zippers. On Tuesday I got email about shipping. The order arrived a week later. To my big surprise I recieved a small envelope with one zipper only. I got this dissapointing explanation: Please note: due to the item being unexpectedly out of stock we were unable to ship the total quantity you ordered. We apologize for any inconvenience this has caused and your bill has been adjusted accordingly. Thank you, Customer Care. Further, I tried to call them and of course they were already closed since I am on the west coast. I look forward fighting the shipping cost for one zipper that will probably be twice the cost of the zipper. What I am missing here, is a little thinking... Will the customer need one zipper for the project or should someone contact the customer and give her/him an idea when the rest may ship? Anyhow, thank you Jo Ann for wasting my time. I strongly recommend that you visit the store and pick what you need. Forget the website.
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