Purchased a groupon here and unfortunately found out it was expiring, asked the lady at the front desk if I could possibly schedule an appointment and still take advantage of the Groupon, she was extremely rude, said "no, we don't take appointments" did not offer for me to purchase membership and really just made me feel like she just wanted me to go away. I was very friendly with her, working in guest services myself and she did not seem to care for me at all once she found out I was a groupon member. I very rarely give 1 star ratings but this was the worse customer service I have received in a long time. Sorry to say, but there are other Pilates studios in the area where the service is exceptional.