I write this with the caveat that 98% of the time I send out packages, I have no issue with this post office, BUT... I sent out 11 packages Monday and on Wednesday I received one back in my mailbox. Immediately I went back in and waited about 30 minutes while the GM Juan tried to figure out what happened. He told me that with their system there´s no way that could have happened, I was a little dumfounded given that I had the package in my hands so obviously it did happen...I showed him the tracking info on my phone which verified that it was received by them on Monday & that the current status showed ¨in transit to next facility.¨ He then had me wait a few more minutes while he went to check something else, when he finally came back I said ¨I didn't care how it happened but can you at least express this so my customer could receive her package on time.¨
His answer was ¨I can put it in the express pile but a worker will see its in a priority box and move it back to priority most likely.¨ He refused to put an express sticker on my box or admit that they had even made a mistake with original shipping, but he did assure me he´d do the most that he could do, which was put it at the front of priority.
Had he done simply that I wouldn't have taken my time to leave a review.
The package did not even get scanned into USPS until after 9 PM that night when I dealt with Juan early afternoon. That was Wednesday and with their ¨2 day priority shipping,¨ the package still didn't get to my buyer until Saturday when her event was Friday. Mistakes happen but how this was handled was deplorable, shockingly deplorable.