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  • This was the worst customer service I've ever gotten. The experience was horrible and the employees were very rude. I walked into the Mac at Town Square and was greeted by an employee. Then she walked right past me and offered to help the girl behind me. There was another employee on the phone at the desk that didn't even look up or tell me that she would be with me soon. The first girl finally looked back at me and said in an annoyed voice that someone would be with me when they had time. Not a very nice way to say that. I waited several minutes for someone to help me. Finally a man came out of the back and asked if I had been helped. I said no and told him that I needed to get my makeup done. (please note that I have dropped into many different Mac stores and I have never had a problem being seen. You get a full face makeup job done and you purchase at least $50 worth of product after. Fair enough I'd say) The man asked if I had an appointment and I said no. I looked around and saw that there were 3 employees and only one other customer in the store besides me. He says that I need an appointment and that it's a $50 fee and that I need to go back to the desk to see if someone could see me. Again- 3 employees and only one other customer. He then tells me that if I was able to be seen as a walk in that it could take 1.5-2 hours to get my makeup done because he needs to walk away every time someone comes in that needs help. Weird because he was doing nothing when I got there and I still had to wait several minutes for help. I asked him when the walk in policy changed and he said that it had been like that ever since the stores opened. Not true because I've gotten my makeup done as a walk in several times at this location. I ask him why every other store does a full face of makeup for the $50 product purchase and then he says oh well yeah you can do that too. I was so frustrated that I left with out buying anything that I needed. I will never go back to this location again. I hope they get their staffing issue under control or no one else will go there either.
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