Renco Roofing exceeded ALL expectations regarding their GREAT approach to customer service in completing the roofing job at my home. The first point-of-contact from the company (Lars) provided a comprehensive overview of the necessary items needed to complete the scope of the project. He outlined the steps in the process that the company would follow and answered all of my questions.
Please note that they are a terrific group of professionals committed to doing a thorough job for the consumer. As a small (minor) note of observation, I encountered a miscommunication glitch concerning the project scheduling (specific working days) for the roofing team. Other than that, the roofing team was terrific throughout the roofing process (finished my job in under 10 days) and the project manager (Aaron) came by on the last day to review everything, as well as to finish all of the requested final details.
We have not had a big monsoon rain yet, thus, I am unable to address that type of follow-up in this review. However, Aaron did assure me that they would follow-up promptly to address any problems regarding warranty requests. As a final note, besides offering wonderful customer service, Renco also offers a fantastic workmanship warranty. They stand behind their product and have a caring approach to their business interaction with the customer. I appreciate that style of doing business and definitely recommend them as an excellent company to utilize for roofing services.