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  • STAY AWAY, RUN AWAY! We were at the LA County fair in California when we stopped at booth. Should have researched before I gave cash $50 for installation. I did t want to get be cash and asked to do deposit in card and they said they have no way of running credit cards. Clue #1 not to continue with service. I then asked husband who was standing a few feet away talking to his fellow friends of the local police dept. his friend said I would not continue with it and walk away. And I should have listened. I set up for the security system to be installed on Tuesday from 8-12pm husband takes a day off to make sure all his questions are answered and nobody shows up not even a phone call. No call Wednesday for an apology. I called Friday morning to speak about a refund and that person was busy they would call me back. When I got into contact with them that afternoon I was told protocol does not allow refunds and I asked where in the contract does it say that. It doesn't that's our protocol. When asked to speak to someone above him he said there is nobody and we will not give you a refund. He told me to hold on but forgot to mute the phone and began speaking to someone and made jokes about the phone call and when he realized he didn't mute it said oh shit and muted. When he came back he repeated he doesn't give refunds and refused to give me his boss's name and number and I knew this wasn't going anywhere and told him I will call back tomorrow to straighten the issue. If they can't follow through with an installation and this is their customer service hate to see what the rest of the company is like. Never again get a service at the fair. The booth was a directTV and offered what they say AT&T security. Scam oh the supervisor is Larry.
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