Service was great although to be fair it was 11am. The custom burger I made with pimento cheese, tomatoes, and red onion is always my favorite combo and they did it well. The ground beef tasted like it was of good quality. Onion rings came with their own dipping sauce- everything was pretty tasty and I'd go back. They had a good variety of side items including tater tots and sweet potato fries. I just can't say this is the best burger I've ever bought anywhere, so, 4 stars. But would give 4.5 stars if possible!