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| - Ok, first of all let me just state that I understand that this hotel is one of the older ones on the Strip and is completely outdated, however, I do expect to be treated with respect and to get what I deserve.
My boyfriend and I checked into this hotel on the 30th of December and left on the 2nd of January 2012. The first room, was not great, but ok. We had a laundry list of things that needed to be fixed.. one of which was STAINS, yes STAINS on the sheets! I don't know about you, but I for one do NOT like to sleep on STAINED sheets! The toilet did not flush properly, the iron and ironing board were all jacked up and don't even get me started on the ventilation system! Now mind you, we did not discover all of this until around 4 a.m. when we finally decided to go up to the room. So, needless to say, we crashed out and complained in the morning.
The morning came, we brought our list of items to be corrected to the person at the check in counter, he seemed to be very unconcerned about our complaint and just kind of shoved us aside by offering us a room change. We accepted the room change, but decided to go check it out before packing our belongings and moving into that room. Good thing we did, because this room was even worse, if you can believe it, then the first room!! We walked in to this second room, and right away noticed a funky smell. We checked out the room, and looked in the bathroom only to discover FECES in the sink!!! Talk about disgusting! I just about puked! I was so upset I told my boyfriend we are definitely NOT staying in this room.
We go back down to the check in counter, and immediately ask to speak with a Manager. This is now becoming insulting! The Manager who we spoke with, who by the way, also seemed to care less, acted like having FECES in the bathroom sink was no big deal. She only offered to have it cleaned out. That's totally unacceptable! I was so upset I was to the point of crying. One should not have to cry her eyes out in public just to be treated with respect. Cassandra ( the manager on duty at the time ) was totally rude and just said I can change your room but only one more time. We have limited space. Which I understood they had limited space, being New Years Eve and all, but come on! I asked her if she would want to stay in a room where there were stains on the sheets and she had no clue what it was, or if she would want to stay in a room where there were FECES in the bathroom sink! She didn't answer, which we all know anyway what her answer would have been! So, we finally get this all taken care of, and we go next door to the Total Rewards center. All I wanted was some beads to wear for New Years Eve. This guy was there by the name of Grant, I believe, who was very Rude as well! He hands us a couple of "blue beads" and all we did was ask politely if I could have a purple one and Mike wanted a Red one. This guy mumbles under his breath "they should just take what I give em"! I mean, I understand that they are upset probably about having to work on New Years Eve, but does this honestly mean that they have to be totally rude to their patrons?!?!? After all, we are the ones keeping that hotel in business!
The only good experience we had at this hotel, was the very last customer service agent by the name of Tigist. She was very compassionate and understanding of our situation. She even gave us some free dining vouchers for our troubles. We were not looking for anything of the sort, just somebody to be polite and compassionate and understanding. Thank you Tigist for being respectful and understanding and making our stay the best you could. Unfortunately I will not be coming back and I will be informing everyone I know of this bad experience and telling them not to stay there. Next time I am in Vegas, I will definitely spring for the money to stay in a much better hotel!
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