I set up a service call for my AC through my home warranty company at 10 pm Thursday. My repair was given to Number One and I was to expect a call Friday morning.
I got the call early Friday morning saying that they were booking repairs out for the next day and that I would get another call by end of the day letting me know the time window in which they would arrive. This is so understandable as living in Las Vegas, AC's run 24/7 in the summer.
They did call me in the afternoon and said they would be coming out between 7 am and 10 am. So we camped downstairs with the kids one more night. The kids love camping out in the living room!
At 6:35 am Saturday, I received a call from Donovan, the HVAC tech. He said he was on his way. Wow! Awesome! He was very polite, quick, to the point and replaced the capacitor. Within an hour of his call, our AC is blowing cold again! :)
Thank you Number One! What great service! The ladies on the phone were also very polite and sweet! They were very thorough and nice!
Even though I did not choose Number One to come out, as they were assigned to my repair by my home warranty company, I will keep them in mind for future repairs and refer them to my friends, especially through my work as an educator in the CCSD. Thanks again Number One!
Now I'm off to enjoy my Saturday if I could get our four kids up! :)