We've always heard of this chain, but unfortunately never had the chance to try it. We decide to stop in for lunch on Monday. When we first walked in, we were greeted by a young lady who had an attitude. She looked annoyed with her job and it pushed over to us. She asked if we wanted a booth or table and we requested a booth. She took us over to the booths and wanted to seat us in the middle of 5 booths which were all full. I requested if we could move farther away from the other diners as we like a more a quieter place to enjoy our meals. It took over 10 minutes for our server , Makayla, to show up and ask for our drink orders. It took her another 10 minutes to bring back our drinks. One of us had some coffee and was told that she was going to bring us back some sugar and waited and waited until finally I had to remind her to which she admitted she completely forgot about. She then asked if we were ready for our food orders. We opted for the Oriental Salad and two house burgers. She asked if we wanted our burgers slightly pink and we both agreed. It took a little over 35 minutes to get our food over to our table. When we got our food, the burgers were splattered on the plates with no lettuce, tomato, onions etc. only cheese and a deformed burger. We requested the additional toppings and she brought them over pretty quick. The burger was disgusting. It was bland with no flavor at all. The bun was soggy and the cheese was stale and slightly melted. The only reason they're getting a one star is because it won't let me do 0 stars and because the salad was decent. As we sat there trying to eat this horrendous food, we never saw Makayla again. We saw her again when she took over our bill and quickly bolted away never asking how our food was or if we need some more drinks. This is definitely the last time I ever eat at one of these chains again! The service was horrible and the food was even worse!