rev:text
| - Six days after our horrifyingly nightmarish experience at Buford's, I am still at a loss of words to fully explain what occurred... so let me try my best to break it down. (Just to give a bit of background, nine of us made a reservation here last Thursday night for dinner at 6pm before seeing an 8pm show at Consol.)
-Entire table received their meals while one poor soul waited OVER AN HOUR for a sandwich, which was exactly like everyone else's, but for some reason took three times longer to make
-Waited OVER AN HOUR for nachos, which I had to ask our waiter about and which were delivered ten minutes later... cold and very soggy (think, liquid chips)
-Made clear that we had a show starting shortly and there was ZERO sense of urgency to deliver our food and give us our checks
-Checks were delivered and were COMPLETELY WRONG, as if someone had gone to the computer and started randomly mashing buttons
-Manager was called and appeared wearing a very unprofessional white strappy tank and black jogger pants, as if we had just woken her up from a Sunday afternoon nap
-Absolutely no apologies were made for (1) delivering food very slowly, (2) screwing up all the checks and (3) making us late to our show
-Waited... and waited... and WAITED for the checks to be processed, which took well over 10-15 minutes to run two credit cards and a gift card, thus making us late to our show
Now, let me pause for a moment... I am called "namaste" at work as I can bring calmness and coolness to any environment... except Buford's Kitchen, that is. So with that in mind...
-Stood next to manager and associate as they slowly processed checks, inquiring about their progress, and BEGAN TO ARGUE WITH THE MANAGER and had a gift card shoved in my face
Yep, that happened. Congrats, Buford Kitchen, for being my restaurant of choice if I had to make a recommendation to my worst enemy.
There is absolutely NO EXCUSE that they were entirely unprepared for a large crowd of people - and lots of reservations - before a show.
If you couldn't tell from the above, I will not be returning here ever again, even if the name changes again.
***P.S. Thankful for a group of friends who quickly moved past the incident and still had a ton of fun at the show. Thanks, Jim Gaffigan, for saving the evening!
***P.P.S. Still feeling badly for the table of six next to us who received their dinners at 8:05pm and discussed whether or not they should just leave. They probably literally missed over half the show...
|