| rev:text
| - I booked this service Park, Sleep and Fly and chose this hotel. Due to a family emergency my plans changed very rapidly! I had very little time to make all of the changes to flights, parking, hotels, and rental cars. I did most of it from my phone on the fly. I had tried to find a phone number to PSF, there is none listed. You must login to access and make changes and cancellations. I did not have my login nor password. So I opted to call the hotel directly, spoke with a young lady and explained the circumstances. She said she would cancel my reservation but the booking fee for PSF would have to be dealt with direct thru them, she estimated it at $20. I went on my trip and my father passed away. I received my credit card bill and to my shock, I was charged the full amount of my stat and the parking which none was used. I called the hotel first and spoke with the manager, he said all cancellations had to be done with PSF and they would never have told me this. I tried to reason with him, did no good. I went thru the website and contacted PSF. I received a response that stated:
Reservations booked through ParkSleepFly.com are guaranteed with a credit card, so you must cancel with the hotel in advance to avoid being charged by the hotel. Each hotel has its own cancellation policy, but most require that you cancel at least 24 hours prior to your scheduled arrival date. Failure to cancel in accordance with hotel policy may result in a no-show penalty equal to the full price of the package. Your reservation receipt will include that specific hotel's policy.
All cancellations must be made by phone directly with the hotel, and they should issue you a cancellation number. The prepaid reservation deposit is fully refundable once you provide us with the hotel's cancellation number.
Which is what I had done! I told them I had done this exact thing to ensure it would cancel and the hotel had said I need to cancel thru PSF, which is it?! They then changed their tune:
We contacted the hotel again who stated your reservation was not canceled in their system as our cancellation policy states you must cancel your reservation through our site. Upon researching, we could not find any correspondence by email or phone regarding the cancellation of this reservation before your email on 03/03/2018.
So they say I need to cancel with the hotel and then change it to their site. I have asked 3 times for a call from a manger. No call and it has been a week. I would not recommend the Park, Sleep and Fly not the Hotel Del Sol to anyone. By the way PSF did give me a $20 credit towards a future booking, no thanks!
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