I am writing an updated review to reflect my observations since opening and my several unfortunate experiences at I Love Pho. After attending this restaurant weekly since opening month and after having read updated reviews regarding depreciating quality of customer service, I will say I am hugely disappointed.
When the restaurant opened, it appeared to pride itself not only on amazing food but great customer service. Both of these have suffered over time. I was rudely spoken to by staff on multiple occasions when I approached them regarding the poor quality of rare beef pho I was served. I was told they could offer me a new meal but that I would be charged for the meal I felt was no good - WHAT?! How is this a solution? I did not mention the below par pieces of meat consisting of mainly bone and the measly scraps of vegetable my husband was served. Then when I made a fuss about having to pay despite food that was not up to par, the waitress (glasses, young looking, ombre hair) angrily and rudely took my plate and walked away without addressing me any further. After she returned with my new order (which was cold may I add), she continued to look very rudely toward my family and I. Not the environment anyone would feel comfortable in. We left unhappy with both the service and our meals.
I will not be returning to this establishment despite investing as a devout customer initially.