I will never walk into an AVEDA again. I went to the AVEDA Institute a few days ago. One of the students ruined my hair color and left a copper color right down the middle of my hair. I contacted the owner of both AVEDA salons, John, to remedy the problem. I was given a refund and promised by Stacy (front desk) and John (owner) I would be taken care of. I was quoted $20 off my cut, making my cut $40 and $25 off my color making that $45 for a partial highlight. There was no offer to fix what had been done at the Institute and I was prepared to pay for the new service. No problem. I wasn't expecting free, but I was certainly expecting honesty and integrity.
I walked in today to have my appointment with Briana. She was a senior stylist yet her appearance and hair was extremely sloppy. This is supposed to be a high end salon in Summerlin. I was offered water and then told by Briana my service was going to be $115 for the very same thing the owner and front desk person had quoted as $85 total. After all, I was paying to fix the problem THEY had created in one of their salons. I am sorry, but I didn't sign a waiver giving you license to ruin my hair color in the first place, but I was willing to pay what you had quoted me to fix the problem. Briana then disappeared to talk to the owner for 15 minutes, two times. The owner never spoke to me again after that and was not willing to honor the original price he quoted. I consider this a dishonest practice and a person who doesn't have the integrity to uphold the name and brand of AVEDA.
This place is NOT to be trusted, nor is the owner, John.