Now granted...we ordered delivery on Valentine's Day and we knew this going in. After an hour of waiting, I called to check on our order. The girl on the phone couldn't find out order (but swore she remembered entering it into the computer) eventually she did find it and said it had been fulfilled. I asked if it was out for delivery and she couldn't tell me. She couldn't tell me how much longer we would wait. She provided no reassurance; she provided frustration. The delivery driver arrived about 30 minutes later. All of the food was cold; when I called back to share this information, I received a lackluster apology from the same girl and she hung up. It wasn't the deliver driver's fault - we understood that he had a lot of orders. But plan ahead - it's a holiday. Call in additional drivers. Have back up plans. Forewarn customers of wait times before they order. It's changed our view of a restaurant we used to enjoy.