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| - I am very disappointed at BJS tonight .. I never had horrible service here, but today was just not good from the beginning .
I believe I came in around 830 , maybe 9. Regardless, they close at 11.
Service starts from the time you enter the restaurant . The hostess said "hello" but it was not welcoming at all . I understand the POS is what you use to see who got sat , who's leaving etc, but that screen isn't going anywhere . She honestly did not look up while she asked me "how many people, or even when she said hello" til I asked her why I was getting waited 15 min ( bc I needed a high chair and I need a table that wouldn't violate safety measures, understandable). She didn't smile at all . Even people that were leaving the restaurant , she was still looking at the POS and said "BYE" . It was very insincere .
So we waited a little , then we got sat . I think we were the last table this server was gonna have or something? Because we got rushed from the time we sat til we paid out.
I'm not sure if it's because we look like kids,or bc I wanted to do a BJS special promo , but she treated us with such haste , and didn't really check up on us.
The only person that was really nice and made conversation was the food runner. Even though he came around once, he was human and wasn't like a robot doing his job . I understand rush , but it wasn't busy ..
Regardless of bad service all around , I gave her 10 on 40, which is decent tip. Just want to remind servers , don't judge a book by its cover , don't rush customers , don't assume I'm being cheap bc of the promos you have .
Please, if your shift is over or if you have to go somewhere , let a customer know, instead of not saying anything and giving me the check when I didn't even get my dessert . Even asking for what dessert I want when I'm still eating my pizza . I would understand more if you told me your shift was ending or something . I didn't expect this type of service here .
I came here because of a food promo, but mostly because I wanted the delicious pizookie , but it definitely felt like a home that I wasn't welcomed too .. Thanks BJS.
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