Been going back and gorth between Vegas & L.A. 1-2 times a week for the last 2 months. Every trip but 2 have been on time. The inconsistency with boarding, depending on if its a new driver and not letting Reserved Seats board first. Thats the way it almost always is then you get a new or rebellious driver that changes it up. I pay the extra fee for a Reserved Seat just for tge convenience of boarding first. All loaders/CS agrnts need to take a lesson from the 2 employees that work L.A. Union Station on the 9:30 pm departure. They are consistent and do it right every time.
Drivers need to explain to riders that the numbered seats are Reserved Seats, and not just anyone can sit there. Sone drivers do lay down the law, but very few.
Thus line will be another Greyhound in a matter of months!