We ordered carpet for the whole house last year but could not get it installed until this year because I was recouperating from spending a month in the hospital. The installers show up on Monday and start putting down padding and I noticed its two different brands and we had paid a lot extra for upgraded pad so after several calls one guy leaves and has to pick up new padding. When he comes back it is still two different pads and all they said was it's the same (they spoke very little English). We also were charged for moving the furniture, we had moved everything out before they came to move things along, and when we asked them to help us move they just took off to another room so all in all they helped move one tv. I called Nick the salesman and told him what happened and his final words to me were.. glad everything went smoothly!!! Are you kidding me. Be very careful who you choose to do your flooring, I wouldn't want anyone to go through what happened to us. We will definitely be using a different company to do the tile work!!