I don't even know where to begin with this location. I used to love coming here over Jamba Juice but now I can't say that. Today at around 11:45ish, I called this location to place a togo order. I was placed on hold which really wasn't hold because I could still hear them talking. After a good 4 minutes of being on hold, I hear someone finally talking to me. I tell them I want to place a togo order and tell them I want to do a smoothie and a half with a salad and smoothie. I wish I got names but I didn't. The girl who I spoke with didn't know how to even take an order. She seemed so confused and you can hear someone in the background yelling at her telling her what to do. I assumed she was new at this point so I let it slide. she then informed me she had no strawberries so I just said to put raspberries in it. Then I could hear in the background some lady saying "help me do these strawberries." So I was confused but still said raspberries were okay. She took my number down at the end of the call. Keep this in mind. I tell the girl taking my order that I would be there within 5-10 minutes. I show up to the location and the first thing the cashier tells me is "Our machine is broken and we can't make smoothies." It wasn't even a hello, welcome to Tropical Smoothie or anything. Then I said I had a togo order with a salad and she's like okay let me check on your order. She comes back to tell me my smoothie was made. So I was like okay. So I am waiting for her to ring me up when she then asks about 2 minutes of awkwardness, "Did you order something else?" I said yes, my salad. So she goes to check on my salad, and the lady making smoothies (I can hear the blenders going off in the back) says, "I haven't made it yet. Tell her I'll make it when I can." At this point, I'm already frustrated and tell her to forgot my salad to give me just my smoothie because I am on a time limit (I was on my lunch break). She then tells me my smoothie was never made. So I'm confused because she said she had made it. I tell her okay thanks and walk out of the store mad. I then call corporate to get this resolved and the lady was so understanding and said she would send my complaint to the store manager but I just realized she never took down my personal information. Now I am here to let everyone else know how horrible my experience was. I wasn't offered anything for driving 15 on my lunch break to get my food that wasn't even ready or couldn't be made. This isn't the first time this has happened either. It sucks to because I had to go my lunch break without even eating. They at least could have told me "hey our smoothie machines are broken or given me a heads up so I could have went somewhere else to get food. Horrible customer service and I promise you I will NEVER go back.