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| - My fiance and I arrived and ordered our sandwiches (the receipt shows 5:26 pm on 8/12/2017.) My fiance asked if the Gargantuan was the largest sandwich on the menu, and the young female at the register (who by the way had several hickies on her neck) informed us she was new because she did not know the answer. She did have to ask twice what the question was because she could barely hear my fiance speaking; the music was too loud.
We observed the male co-worker who was counting his cash drawer; he was also controlling the music selection and the volume from his iPod. When she asked him a question about our order, he was too busy counting money to answer, BUT when the song was over he did not hesitate to put the money down to find another song.
We received our sandwiches "Freaky Fast" from another male employee. He was very personable, and our sandwiches (Gargantuan and BLT) were yummy.
We sat down in the corner booth furthest from the counter with our backs to the counter. At approximately 6:01 pm, the music volume was raised substantially...appropriate maybe for a backyard barbecue, but not appropriate for Jimmy John's Sandwich Shop. I proceeded to finish my sandwich while videotaping the window to record the volume of the music. (I have two recordings 6:01 pm and 6:08 pm.) My fiance got up to use the restroom, and at that time a female employee with long dark hair said, "Where's everyone at?" And walked out the front door. Moments later my fiance returned from the restroom, and we began to leave. The male employee who made our sandwiches was at the register, and he turned the volume down to thank us for coming in and told us to have a good evening.
While walking to our truck which was parked facing the west wall, we observed movement in the garbage dumpster area and could see that the left side of the gate was closed, but the right side was open. While getting in the car I could see someone peering through the opening between the gate and the brick. My fiance saw the female on her knees in front of someone who was standing up.
I'm writing our experience and what we observed to inform management and/or the franchisee owner, because I personally would not want this type of behavior going on in my establishment.
For the most part, the store is clean, and the sandwiches were made efficiently and quickly...that is the only reason why I am not giving Jimmy John's on 7th and Roosevelt one star.
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