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  • First delivery of my fridge they did not test everything out to make sure it was working before packing up. I attempted to dispense water and noticed it wasn't working and they simply stated it wasn't an installation issue but an issue with the fridge and that I needed to contact LG directly. (See my Home Depot review for specifics on that disaster). Today, months later, when the fridge was finally replaced the delivery guy says that if the first fridge was delivered damaged their policy is to call LG directly right away (before leaving the house) to remedy the situation for me. That was not done (as you can see in the chain of events documented on THD review). Basically, the break in policy and not checking my equipment carefully and leaving me with a damaged fridge, Barlow was the first link in the long painful chains I have dragged with me over the past few months. I will specifically be seeking companies that do NOT use Barlow in the future or consider hiring my own delivery company and purchasing from a store that doesn't require their own delivery.
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