My wife and I hadn't eaten here in quite some time, but we were both kinda craving it. The last time we went in there we both got sick and this time was no different. Without being too graphic, it felt like our insides were being ripped out after eating our dinner last night and the leftovers for lunch today.
I had the Mongolian Beef Noodle Bowl and my wife had the Honey Seared Chicken Noodle Bowl. My wife's dish was extremely dry and the noodles, you could have knocked someone out with as dry as they were and it seemed like they forgot the CHICKEN part of the bowl. The Mongolian Beef was very salty and the meat was tough and not easy to chew. We also had the Lettuce Wraps and the pieces of lettuce we got were salad quality, meaning shredded up instead of being like the normal ones. We had to tear down the lettuce even smaller than it already was to even try and put the wrap filling in it. Overall this was a huge waste of money and time.
Needless to say we will NEVER be going back there again. This has now happened the last 2 times that we have been there in the last 6 months. I don't know if it has to do with how they clean their woks, or lack thereof, but something has to change. Also, as someone else previously stated, the customer service was definitely lacking and the 2 girls at the pickup counter were too busy talking to each other to pay attention to their customers. Management, I hope you are reading this because you're going to lose your franchise if your employees keep up these shenanigans and nonsense.