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  • I REALLY REALLY wanted to like this restaurant and for it to be successful. But in the 6 times I've visited this and the other nearby location I've left without my food twice. I like to call ahead and grab and go. On multiple occasions I have called and no one would answer. Recently I called, a woman took my order, but when I arrived there was no record of it until they played detective and found the worker did not "send the order back" to the kitchen. Then the woman came up to me and said yes she took my order but since she did not see my phone number on her caller ID she didn't bother to send it back to the kitchen staff. She did not apologize. Her attitude was as if it was my fault. I asked her if she asked me for my phone number and she acknowledged that she had not. I don't think she got my point. On this same visit while I was waiting in line to "pick up my food" (ha ha) saw the shift manager wrestle huge bags of garbage out through the side door. I then watched him go back directly to the kitchen and then ask if he could help me figure out where my food was. He wanted to make my food while I waited. He was very nice but seemed surprised or a little put off when I suggested he wash his hands first (after handling the garbage). He gave me a look like how dare I be such a pain in his a66. He then left and quickly came back putting on latex gloves. I decided to just leave. I called back to speak to the owner and 'resentful glove man' decided to lecture me on the difference between owners and managers in a franchise situation. After much convincing he finally agreed to pass my phone number on to a manager. WHEW!!! I'm SO GLAD I didn't let this guy fix my food and just left. I have a rule: I never eat food prepared by someone with any amount of resentment for me. Even if it is undeserved. I have seen the You Tube videos of what kitchen staff do to your food when they play God with your health. What's frustrating is i was going to use the coupons on this visit that one of the MANAGERS had given me as a refund of my money from my purchases during a previous bad experience. Like I said, I REALLY wanted to like this place. But they are not ready for prime time yet.
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