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  • If you read any of my other reviews, you'll see that I NEVER issue a single star, ever. I see no reason, well saw no reason. Until today. This sucks because I am a huge fan of Capriotti's and always order in Henderson, back near the house. This placed failed me over the phone, before I ever stepped foot in the door. Being Sunday in Boulder City, you have to be Jesus himself to get food. We work in Boulder and have resorted to Yelp over and over to find food because you can only eat so much Milo's and Coffee Cup. Today we wanted sandwiches and as I had my special guest star Ryley (7 year old daughter) with me a grilled cheese was in order. I called down there and got a pleasant enough sounding guy on the phone and I explained I needed to place an order to pick up. Immediate confusion. I explained we would come get it. He asked what I wanted and I asked if they had a kid's grilled cheese. He said no. Oddly enough I had ordered a grilled cheese here previously so I thought he was being a smart ass. No such luck. He further explained he wasn't "trained" to make a grilled cheese. He didn't have the qualifictions. WTF? It's a grilled cheese, for God's sake, my chihuahua can make one. No thumbs people, just good training. He offered me a cold cheese sandwich. No problem, I have a toaster oven at work, I'll handle the brain surgery my damn self. After I explain in great detail the rest of my order I tell him it will be under the name Travis. This really kicked his ass. My 976 voice was completely removed from his head when I threw out Travis. I guess it's hotter to get your head around "Bambi" chowing down three sandwiches than to think someone else was picking them up. Travis went and picked up the sandwiches and came back to work. We sit down to eat and yeah . . . . you guessed it. Wrong Sandwich. Oh, don't worry . . . my 5.00 components for a grilled cheese were thrown in some paper and tossed in the bag. But I didn't order the sandwhich I was given. Nice. We called back to the perplexed young guy and he offered to bring the right sandwich out to me. Straight genious. I said to myself, "It doesn't get any better than this."
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