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  • Nice place if you want to get a haircut but I recently purchased an item that I was skeptical about to begin with but was assured that it would be a wonderful product for me. At around 45.00 this wasn't just a try it item it should have been hands down the best- I used it briefly matter as you can see barely .... and decided because it constantly keeps my hair looking greasy I wanted my money back. To my disbelief the "manager" told her front desk employee that they cannot exchange it or give me my money back because it's open.... I explained how are you to know if something works for you if you don't try it and what type of company refuses return let alone exchange?? I'm frustrated that they don't see the problem in this policy. I did receive a call from the owner shortly after with a nice attempt at rectifying the situation. Instead of allowing me to have my money back she's offering a discount on a service. She's holding her ground on not allowing return or exchange. As much as I appreciate the thought I do no wish to plug more money (even at a discount) into a company that chooses to do business in this manner. The owner made it clear that she cannot lose money on product and if she had several clients doing the same as I she would be out of business, however she will allow her lovely ladies to take the hit on a client service. No thank you! I just want everyone to know that to Purchase products from here at your own risk cause if you don't like it or god forbid your hair falls out... your just SOL!
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