As much as I hate to be labelled as a Starbucks-enthusiast, its the sloppy service at Second Cup that works against them and impedes them from competing with the likes of SB.
I decided to forgo Starbucks in the spirit of Latte Tuesdays, where you can get any medium-sized latte for just $2.95.
I had ordered nonfat lattes. The barista took forever to make the drinks. And when he called out the lattes, he simply said Latte. So, is this actually my nonfat latte and you're just too lazy? Or am I going to have to hold you at gunpoint when I end up at Jenny Craig?
To add insult to injury, he overfilled the foam so much that when I went to snap my lid on, some of the milk foam splashed on to me.
So Second Cup is definitely not improperly named... they will never beat Starbucks and will always be second in line when I want a cup of joe.