| rev:text
| - To Serve or Not Serve
Hello Yelpers
Recently, I had a experience at a Golden Corral Restaurant that concerned me enough to write to their corporate office not once but twice. After receiving "no response" I thought I might as well add this to my " Yelp" reviews". I believe it's incumbent upon management to put things right for any and all concerns a guest may have while dining at their establishment. I have never experienced Management at a corporate level fail to respond in a timely manner when a guest addressed a concern. With the vast amount of establishments to dine at one would think that the last thing management at any restaurant would want is to have a guest leave unhappy or, in my case to never come back again. Rather then writing a strategic rant, I have decided to attach the letter I sent to corporate headquarters.
September 23, 2013
Corporate Office of Golden Corral
I am writing this letter to discuss a recent experience I had at your Golden Corral restaurant located at 420 N Dysart Rd, Goodyear, Arizona (623) 925-9075. I have visited this location many times and have always enjoyed the quality of food and superior service. However, my latest visit to Golden Corral has me very concerned as a guest.
On Saturday, September 21 around 1130 A.M. I visited your restaurant to purchase a dozen rolls for a BBQ I was having later that day. When I returned home and opened the box of rolls I noticed that the rolls were hard and somewhat overcooked. I realize this has happened to us all at one time or another. Each of us has ordered food at a restaurant and gotten something that differs from our expectations to some degree. I appreciate that restaurant work is a very challenging business, and sometimes cooks and chefs can get caught up in a multitude of orders, all at the same time and the quality of a product can suffer. I usually do not return food but I really wanted to serve the rolls at the BBQ so I went back to have the rolls replaced.
I arrived at the restaurant around 1:25 p.m and asked to speak with a manager (whose name I do not recall). To be fair, the manager came over apologized and he offered a replacement dozen of rolls fresh out of the oven and advised it would be about 6 minutes. That was nice; my concern lies in the statement the manager made after he took the dozen rolls I brought back. The manager asked if I had "touched the rolls" because if I had not touched the rolls they could be used to make "bread pudding". At that moment I wanted to leave the restaurant and I would have left had the replacement rolls not came fresh out of the oven. My concern lies in the area of food, health, and safety issues. Is taking returned food from guest and reusing it standard operating procedure for Golden Corral?
I am not an expert by any means in the area of food preparation. However, I do realize that food safety is a scientific discipline and the proper handling, preparation, and storage of food is the only way to prevent foodborne illness. Food can transmit disease from person to person and standard precautions should always be adhered to. When you are a guest at any food establishment your thought is; the food ought to be safe, and the preparation of the food should be such as to avoid potentially severe health hazards, such as taking returned food from a guest and reusing that product.
I am not sure if I will ever revisit Golden Coral again but I know without a doubt that I will never go back to your Avondale location. The thought of reusing food that a guest returned is enough to keep me from coming back to that location.
Thanks
Dxxxx Gxxxxxxx
1xxxx W Xxxxxxxxx Ave
Xxxxxxxx, Arizona
xxx-xxx-xxxx
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