On the plus side, I was fit in quickly, and was able to book fairly easily in a time slot that worked well for me. It mostly ran on time, and seemed fairly professional. On the negative side, nobody told me before I came what clothes I should wear for the initial assessment. Additionally, I didn't particularly feel comfortable with the physiotherapist I was seeing. I found her manner and demeanour off-putting, and I felt judged by her. I realize that's possibly in my head, and it was probably just a personality conflict, but it made me strongly dislike going. Additionally, I found it annoying to be charged $75 for a followup appointment that lasted around 15 minutes, and made me feel like I was being rushed out and not properly looked after. Something was missing to build the trust necessary to make me feel confident in the clinic and the physiotherapists.