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| - I am completely on the fence with how I feel about Hero Burger at Queen and Spadina.
Let's start with the good.
I love that they really clearly list what sauces and items on their menu are gluten-free. I also love that they have a (tasty) gluten-free bun and that they wrap the burgers made with this bun in different paper so you know you are getting the speciality item you ordered. I also appreciated that the cashier warned me that were was the potential for gluten cross-contamination with regards to their fryers so I could make an informed decision as to whether or not I wanted fries. It's really nice to be able to walk into a restaurant and order something armed with the knowledge that it won't make me sick.
The food itself, for "fast" food, is good. The burger is very filling, the toppings are fresh, and I really like the fries.
Now, onto the bad.
You'll notice I put "fast" in quotes. This place is busy. Given the fact this location sits squarely on the SE corner of Queen and Spadina, a certain degree of busyness is entirely acceptable. However, nothing ever seems to be done to compensate for the sheer volume of foot traffic they get through their doors every day.
There are disclaimers posted that mention that each burger is made to order so you may find yourself waiting a few extra minutes for your meal. Fine. I'm OK with that. That being said, when there are 10 people in line having only one taking orders cashier is not good enough. As a service-based establishment you need to put forth a greater effort to actually serve your customers.
One day I went for lunch and there was one person running the cash register, and two people standing at the (nearby) window bagging food and calling out order numbers. Is there a reason that two people were needed for this task? Why couldn't one of them hop on the empty register and start processing a few more orders. If it takes 5 (or more) minutes from the time I place my order, I don't want to have spent 15 minutes waiting to place it.
The new mix-your-own pop machines are interesting in theory, but I find it just makes everything taste off. I'd rather have a really good fountain regular Coke than a just-OK fountain Cherry Coke.
If you can get here when they're not experiencing a rush of customers, you'll likely enjoy the food and the experience. If you work in the area and are thinking about popping in for lunch, I urge you to think again and go somewhere else to fulfill your burger craving.
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