Originally took a knee roller to their location on Rainbow and since we are from out of town, time was of the essence. Since the English gentleman who was working over there was "In the middle of a project", he couldn't be bothered to help fix the medical device we had. (Place was quieter than a cemetary). Chose to not leave it there (45 minute drive to get there from where we were staying.) Had to adjust some of our sightseeing plans, but later in the day we found this location close to our hotel. This place was BUSY, but the gentleman there ushered me in and fixes the problem in about 2 minutes. Now THAT'S what should have happened at the other place. I didn't let him know the other situation until after he was done, so he didnt do it to "save face" for his company across town. He did it because THAT is customer service!! Thanks!!!!