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| - I have been to Chipotle locations in 6 states. This location is the second worst location I have been to. The worst being close by in Parma, OH. First, I have not seen one of the employees smile yet. The employees are also slow and don't think ahead. There is no sense of urgency. During my visit a few days ago the line was stopped while about 5 people waited for chicken. The employee working the grill was taking her time to put gloves on and slowly cut the chicken as if no one was waiting on her. She was moving like cold molasses. Once finished cutting the chicken, she put it in the container and left it there on the counter without saying anything. It took a bit for the other employee who was supposed to be serving people to realize the chicken was ready.
During my visit today, the line moved slow as usual but at least it wasn't very long. When it was my turn to order, I ordered a steak bowl. That is when the employee working the line realized that he was out of steak. Not low on steak, but the container was completely empty. That is when he asked for more steak. The girl in the back, same grill worker as my last visit, disappeared in the back and returned to put the steak on the grill to start cooking! Nothing was said to me, I had to ask if that was the steak I was waiting for. Instead of informing me and apologizing, I had to ask. I didn't feel like waiting and I didn't feel like giving my money to them so I left. Terrible customer service.
11/4/15 Update: Once again after waiting patiently in line, I asked for a steak bowl only for the employee to realize they were out of steak. And again, they hadn't even started grilling more yet. At least this time I was told it would be a 10 min wait and the employee apologized as I walked away. I don't understand why this has not been fixed, its not a hard concept to understand.
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