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| - Initially I thought that I would be giving the new management at Toyota Riverview a five star rating but after the month of shenanigans they put me through after buying the car....just wasn't worth it.
There are dozens of other dealers in the valley, and until they can figure out another finance manager and better attention to detail I would walk away quickly from this dealer.
I want to preface that Bruce as a salesman was wonderful and contributed the one star to this rating...that being said;
Walked in with 4k down on a used Tacoma, let them know my credit situation and what was needed on their part for me to purchase from them... at first they were extremely up front and honest, and very willing to help; the second we had a 'deal' and I handed my cash over the entire tune changed and no one at the entire dealership could pick up the phone, return a phone call, or figure out finacing for a month. I don't entirely blame the sales department as there really is little they could do about this situation, however maybe inter-department communication or meeting are in order? Something?
Travis their finance manager is a Snake. A dishonest cold hearted excuse for a human being who lied to me from the very first words that come out of his mouth. I am usually a good judge of character and should have walked away, but was stupid enough to allow him to manipulate my contract using none of my down payment on the car itself and rather putting it into ridiculous over priced closing costs, unecessary warranties (I only authorized gap insurance) and hiding through paperwork that appeared to be re-done from the version I initialed. Totally my fault for allowing myself to sign paperwork like that and I screwed myself in that regards....
Needless to say I ended up at slightly over sticker price financed on a car I dropped 4k on....tax and closing fees and $600 Gap insurance on a $14k car does not = 4k....I'm sure they pocketed a very nice commission on top of the money made on the car.
Second problem.....the car itself. One expects when you purchase a used car there to be minor issues with it. Especially when buying from a dealer, (And what was supposed to be a reputable one at that) at Kelly Blue Book Value.
The car was detailed before I recieved it however they did miss the pack of Virginia Slims, goodwill purchases, and misc subway wrappers hidden under the back seat.....that lack of detail made me wonder what else they missed so after bringing it to a mechanic the answer was brakes at 40% a slight warped rotor, desperate need of an alignment, a new oil filter, new spark plugs, and tire rotation...should be nice additions to my car payment on a certified used vehicle.....what a joke.
Im really pretty upset about the whole situation as it left a very sour taste in my mouth....there are tons of other dealers to choose from just minutes away.....choose wisely.
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