If Einstein Bros is the benchmark at 3 stars, then Bruegger's barely earns 2 stars.
Customer service is mediocre. Only one gal (who I've seen a few times) actually smiles, makes eye contact, and seems pleased to be working here. Everyone else acts inconvenienced that I am there.
If you order a simple bagel w/cream cheese, you will be O.K. They are not bad, but nothing special. If you order a bagel sandwich, be sure to bring a towel as they leak a lot and turn soggy after a few minutes.
Coffee is O.K., but nothing special.
Store cleanliness? It could be better. The beverage counter (with the lids and coffee creamers etc.) is often messy and sticky.
I noticed that there is a duplicate entry for this location, so I'm pasting this review on the other as well.