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| - Strictly rating the quality of the food, I would give this place 4 stars. It's got pretty decent cuban fare.
However, my first experience dining here was very unpleasant because we received unprofessional service. Everything started out fairly normal, but our food took 25+ minutes to come out after we put in our order, and there were only two other couples so it definitely was not because they were too busy. When our food finally came out, the first thing the bartender did was lift the bread up on both of our dishes with his bare hands so that he could see which dish was whose. If that weren't unprofessional enough, I was served a Cuban sandwich despite having ordered the meatball sandwich, and when I politely asked, "is this the meatball sandwich?" the bartender grabbed the plate from me, said "let me see", and proceeded to touch my sandwich all over AGAIN with his bare hands. Then he told me that it was indeed the meatball sandwich and that their meatballs just don't look like normal meatballs. When I pointed out that the sandwich had ham, he said "No, that's not ham, that's cheese". Finally, I asked him to double-check with the kitchen, who then confirmed that it was a Cuban sandwich, not the meatball sandwich. They did make my meatball sandwich eventually -- and served it to me after another 20-minute wait.
I'm not trying to be nitpicky about the details of this experience, but it was wholly unprofessional. The bartender got visibly aggravated that I rightfully pointed out that they had gotten my order wrong, and basically tried to TRICK ME into thinking they had brought what I ordered -- by telling me that the ham was cheese! Not to mention that he touched my sandwich multiple times with his bare hands, which I think is completely unacceptable.
It's too bad, because I think the food itself was halfway decent, though after the terrible service experience it was, frankly, hard to enjoy it. I will not be back while the service remains as it is.
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