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| - This is a review to read fully before dropping a lot of money. First, DD's crew is amazing. They really know what they are doing and do it well. We are thrilled with our new patio. However, there were some definitive issues from an operations standpoint with DD. The company doesn't have any checklist once the job is finished. They just leave the site. This can be a disaster. I do realize there is a warranty, however when you pay for something, you want it done correctly the first time. Our backyard wasn't chump change. There was an obvious issue with one of the travertine pavers. When I asked it be fixed, I got the runaround. DD couldn't tell when and what time it would fixed. This is irrational Also, they wanted to just come onto my property and fix it when I wasn't there. This can be a liability for the company and myself. I have dogs so did need a day and window of time. The company struggled to commit. I did end up stopping payment on the final payment until it was properly fix. I'm sure this was the catalyst for the job immediately being fix. Still, I shouldn't have had to go through all that to get something fixed that I paid for in a timely manner. I even spent $200 to feed the crew of 6 for 3 days in a row.
Our project manager needs some improvement. While she made us a beautiful design, she was non-existent after that. Upon signing with DD, I specifically asked if she would be monitoring our job. She said yes. She actually showed up for 5 mins on the first day and that was it. There were a couple of issues that required us to put out more money than agreed. I didn't like this, because the scale of her design wasn't very accommodating for what we agreed. In the end, I asked her to absorb her mistake which he did. She was a poor communicator and I found myself having to track her down. She should have been there on the final day of the job to run through everything with us and, again, conduct a checklist.
We were going to give DD the business for our front yard half-way through, but have decided against it due to some business practices we weren't in agreement. While the company does well from a design and labor standpoint, the rest just fell apart. This is a lot of money and DD really didn't show they wanted the additional business. If they were to fix the operational side of things, they would be a good fit for anyone. I suppose if one where to seek their services, you'd have to ask many, many questions to make sure you are comfortable. Although, I'm not willing to find out.
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