I have used this agency for a few years not, and have had to contact them on numerous occasions for new policies, vehicle changes, an accident, and other advice. Each time I received excellent service. Recently I contacted this office at 4pm on a Friday because my son had just found a car he wanted, and he needed insurance to drive it home. This required writing a whole new policy because he would no longer be on my insurance as he recently moved from our home. I was so grateful they were able to put it together for him before they closed for the day at 5pm. If you are looking for a new agent, I highly recommend you meet the staff at David Vickers Allstate.