Avoid falling for this scam. I paid $3000 for my sub zero refrigerator to be rebuilt and it was not. Part of that cost was for sub zero parts and the evaporator replaced is not the one that goes with this unit. The thermostat, fan, compressor etc were not rebuilt or replaced.
The 24 hour hotline number on my invoice goes directly to a voicemail message. No calls returned. The number listed on this link goes to a foreign call center and the people there will not forward a message.
I am shocked by 5 star reviews as there's no way to even talk to a person locally now.