I dread this store. What concerns me is why we continue to purchase Apple products when the store is always packed with people waiting in line for Apple product issues.
I simply had to replace a charger that broke less than 30 days after I purchased it. Having to make an appointment to replace a product that I purchased here is bad business, yet we still continue to punish ourselves.
So I guess I need to review the Apple store based on two scenarios . The first scenario is when you make an appointment. If you make an appointment, you're in pretty good shape, your initial wait time is around 5-10 minutes.. 4 stars
The second scenario is 'walk in'. Meaning you don't make an appointment and you walk in hoping you could just talk to somebody and get your "issue" taken care of. This scenario gives you a wait time of at least a half an hour possibly 45 minutes. Either way you're going to be there for quite some time. 2 stars.
Now I have dealt with some knowledgeable people there but it seems as though I always end up with a replacement product. Since December I have had 2 iPhone 6s replacements, a charger replacement and my daughter had an Apple Watch replacement. Sound nice? Maybe, but not when you lose your Christmas videos that you didn't have a chance to back up. Or when you have to re download music, pictures or apps. It is a real pain in the keister, so maybe my issue is with Apple products. But the store itself and the way it is run is definitely 3-stars.