When I think BBB... I think the days of simply bringing your bike in for a quick and relatively inexpensive tune-up and a few fixes are long gone.
This review is more for the repair end of BBB. In their defense BBB does appear to carry some amazing brands of bike (ie Colnago) that you just don't find anywhere else in Pittsburgh.
At BBB I was charged $250 for a tune up and a few other things. Granted this included installing a sew up tire (which I can understand would cost approx $50), Swapping out a left side (big ring) shifter on my down tube (this should have cost approx. $20 at most) and installing new bar tape (cost of tape $20 and $20 to install?).. SO WHAT"S WITH $140 FOR A TUNE UP? Well the story goes like this:
I bring the bike into BBB prior to the nice weather hitting Pittsburgh in hopes of trying what people have said is a great bike shop and getting my OCLV TREK 5900 ready for the season. Turns out I don't hear from these guys. A week goes by ...two weeks...I think that's ok I have two or three other bike I can turn to for a ride. Then I wind up going out of town for a week thinking for sure I'll get a call from them re: my bike is ready to roll...but no dice. So I call. Turns out a screw snapped when the mechanic was re-installing the down tube shifter and it had to be tapped out (is that my fault?). He says "Should be ready in a few days". So I come in a few days later to this mammoth bill. I ask if I am paying for the labor of taping out the screw? I don't think I ever got a straight answer? I look at the bill and can't see a good breakdown of the charges. Normally I would "duke it over" a bill like this but I figured...I had somewhere I to be 10 minutes ago and at least I finally have my bike. I would expect that for that money my bike could have been stripped down to the frame and totally gone over (overhauled). But it wasn't. Well BBB I'll give you a star because the mechanic did do a good job in that my cycle shifts well and the tape job on the bars looks great (nice wrap). Plus I'll toss in a star for your outstanding selection of high end cycles. Maybe I would have rated BBB higher if I was in the market for a purchase instead of a simple repair?